item is custom made to order at the time of purchase. This allows for quality and a truly one of a kind item.
You have 7 days to return an item if it does not meet your spinning needs. We will refund your purchase price, minus any Etsy fees that are not returned to the seller by Etsy for cancellation of the order. A 30% restocking fees will be applied to all canceled or returned item(s). We are unable to refund shipping charges on returns.
If there is a manufacturing or workmanship error, the issue will be resolved with no cost to you. There is a manufacturing warranty for the first year that you own the product from your original purchase date. This warranty is non-transferable.
If you or a loved one or a loved pet damage your item, we will gladly repair it. Your only cost would be shipping charges and parts. We will waive labor and installation fees.
By purchasing from us, you agree to the terms listed above. If you have any questions, please email us at firstname.lastname@example.org
Sandy, Lauren and Robby